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Accredited Customer Service Representative 
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Demonstrate your commitment to excellence in customer service and professionalism by earning the
Accredited Customer Service Representative (ACSR) designation. 
The ACSR program:
  •  Three courses of study
    • Personal Lines
    • Commercial Lines
    • Life & Health 
  • Completion of any of the three tracks, their respective exams, and The Institutes Ethics approved course leads to the ACSR designation
  • Students may choose the designation line most appropriate for their needs, or they may choose to complete all three
  • ACSR courses and exams can be completed by attending classes and/or via self-study
Personal Lines Designation Modules
Completion of the designation of the personal line involves studying the modules and passing the national exams for three personal lines technical modules (1, 2,3) and two core modules (4 and 5)

Module 1 - Homeowners Insurance
Module 2 - Personal Automobile Insurance
Module 3 - Personal Lines Related Coverage

Commercial Lines Designation Modules
Completion of the designation of the commercial line involves studying the modules and passing the national exams for four commercial lines technical modules (6, 7, 8, 9) and two core modules (4 and 5).

Module 6 - Commercial Property Insurance
Module 7 - Commercial Liability Insurance
Module 8 - Commercial Auto Insurance
Module 9 - Commercial Lines Related Coverages

Core Modules
For students wanting to earn more than one ACSR designation, core modules need to be completed only once

Module 4 - Errors & Omissions Loss Control
Module 5 - Professional Development


See NHAIA's calendar for the ACSR class schedule

ACSR Self Study order Form

Accredited Adviser in Insurance 
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Establish a clear professional advantage in the marketplace and fulfill your commitment to customer service with the Accredited Adviser in Insurance program. In today's increasingly complex property-casualty insurance marketplace, only producers with in-depth insurance knowledge and a strong focus on customer service have a competitive edge. AAI gives you the professional education you need.
The AAI program:
  • Completion of all 9 courses, their respective exams and The Institutes Ethics approved course are required to earn the AAI designation
  • AAI courses and exams can be completed by attending classes and/or via self-study
AAI 81 - Foundations of Insurance Production
Segment A - Principles of Insurance
Segment B - Personal Insurance
Segment C - Commercial Property Insurance
AAI 82 - Commercial Liability Insurance
Segment A - Commercial Liability Insurance
Segment B - Other Commercial Insurance
Segment C - Specialized Insurance and Bonds
AAI 83 - Agency Operations & Sales Management
Segment A - Principles of Agency Management
Segment B - The Insurance Production Environment
Segment C - Agency Management Tools and Processes
See NHAIA's calendar for AAI class schedule
Please contact Judy Durst for self-study information

Step-by-Step Instructions to access the Exam
Step by Step Instructions for Online Exams.docx
Construction Risk and Insurance Specialist
Specialized curriculum focusing on the insurance and risk management
needs of construction projects and contractors.
The CRIS program:
  • Completion of 5 specialized courses and their respective on-line exams are required to earn the CRIS designation
  • CRIS courses can be completed by attending classes
  • The CRIS program is co-sponsored with the Massachusetts Association of Insurance Agents
  • Registrations for classes are completed through the Massachusetts Association of Insurance Agents

Commercial Auto, Surety, CIPs, and Miscellaneous Lines
Commercial Liability Insurance for Contractors
Contractual Risk Transfer in Construction
Property Insurance for Contractors
Workers Compensation for Contractors

CRIS Re-Accreditation

  • Once you earn the right to use the CRIS certification you must engage in an ongoing continuing education process to maintain it
  • This involves obtaining 7 hours of approved construction risk and insurance continuing education credit during the 24 months following initial receipt of the certification and every 12 months thereafter
  • You may obtain this CE credit by attending approved CRIS courses or conferences or completing online CRIS courses


See MAIA's calendar for CRIS class schedule